Job Position: Head of Knowledge Management
Company website: www.TeleFaction.com Born: 1973 Address: Hagens Alle 29, 2900 Hellerup, Denmark Cell phone: +45 2892 2292
Private mail: andreas.wessel@gmail.com
Sponsoring Rotary Club: Skovshoved Rotary Club, district 1470
Personal profile
After growing up on a small part time farm in Varpelev south of Copenhagen, I attended 9th grade at the boarding school NFU on Fyn in the middle of Denmark, followed by 10th grade as a Rotary Exchange Student in Illinois USA, continued to high school in Køge and then 7 months of backpacking around the world.
I have lived in our capital Copenhagen since then, where I finished my Master of Social Science in Sociology accompanied by courses in finance and organisation. Today I live Hellerup north of Copenhagen with my wife Marie-Louise.
Spare time is spent with family, friends and new acquaintances, playing soccer, experience new cuisines preferable with a glass of red wine, diving-, skiing- or other nature experiences or a cosy evening playing at home eg. cards or other games. As a break I’ll go for a run or I’ll take a ride on my Triumph Speedmaster motorcycle.
I have two brothers and a sister.
Professional profile
I have specialized in assisting companies to become more customer orientated and to provide ‘Return on Behavior’.
I have worked in this area for the last 9 years, but in four different companies, and from different angles.
By using customer surveys as a magnifying glass on the experienced behavior of a company it becomes possible to adjust a company’s processes, communication, strategies etc. to the benefit of the company, the employees, the customers and the company owners.
Some of my professional vocabulary is; Voice of the customer, Customer touch points, Training and education, Change Management, Software as a Services, Satisfaction as a Service, Management Consulting, Service Quality Management and Customer Experience Management.
Today I’m head of the analytical department in TeleFaction, an IT and Consultancy Company that offers both the technical solutions as well as consultancy input to create ‘Return on Behavior’. Before this I was head of Customer & Market Research in the Group Business Development department, Danske Bank, and prior to that I was head of Service Quality Management in the Danish insurance company Topdanmark.
Visit wishing list
Professional first priorities
- Larger call centers: I.e. in banks and insurance companies as well as governmental and municipal organizations, including centers that sell outsourced Support Services
- Market analysis departments in banks and insurance companies as well as governmental and municipal organizations
- IT entrepreneurs: Business plan and sales strategy
- Companies that sell through 3rd part organizations or companies that are selling 3rd part products, eg. distributors of ‘Software as Service’ or technical suppliers for call centers
- Market analysis companies
- Venture Capital firms
- Business Development departments
- Strategy execution
- Executive management for a day
Professional second priorities
- The Great Astronomy Telescope
- An oil rig
- The copper mine
- The political institutions and personalities
- The Stock Exchange
- Diffrent visits that are only seen in Chile
Personal priorities
- I hope to assist the local Rotary District in a beneficial activity for people in need
- Vineyards
- Ride a motorcycle
- Easter Island
- San Pedro de Atacama
- Torres del Paine
- Secret locations of Chile and the Chileans
- Visit the Andes and the people who live there
- Whale watch
- See penguins
- Diving
- (Run a ½ marathon in Santiago in , and a full marathon one month later in Copenhagen.) – I did run my first marathon in Copenhagen, even though the trip has been postponed.
- A soccer game
- Glaciers
- Skiing
- Golf
